Refund policy

We want you to be satisfied with your Core Renew purchase. Unless otherwise stated below, eligible purchases are covered by our 90-day return policy.

Return Period

You may request a return within 90 days of delivery.

How to Request a Return / RMA

Before returning any product, you must contact Core Renew Customer Support to request return authorization (RMA).

Email: support@biocorerenew.com
Phone: +1 (888) 805-7130

Please provide:

Your full name
Order number
Email address used to place the order
Product being returned
Reason for the return

If your return is approved, Customer Support will provide return instructions and, where applicable, an RMA or return authorization number.

Do not send a return before contacting Customer Support and receiving return authorization. Unauthorized returns may be delayed or rejected.

Return Address

Approved returns should be sent according to the instructions provided by Customer Support to:

Core Renew c/o DLX Logistics
7233 Freedom Ave NW
North Canton, OH 44720

Your RMA or return authorization information should be included with your return package.

Eligible Returns

Unless otherwise specified, an item must be returned within the applicable return period and include the product and its original packaging.

Products that are damaged or defective upon arrival should be reported to Customer Support as soon as possible so we can provide appropriate return or replacement instructions.

Non-Eligible Returns

Returns may be rejected if:

The return is submitted outside the applicable return period.
The package does not contain sufficient information for us to identify the order or customer.
The product has been damaged through misuse, abuse, unauthorized modification, or improper handling.
The return does not comply with the return instructions provided by Customer Support.
The item is otherwise identified as non-returnable at the time of purchase.

Return Shipping

Except for qualifying defective, damaged, incorrectly shipped, or otherwise expressly authorized returns, customers are responsible for return shipping costs.

Original shipping and handling charges are non-refundable unless otherwise required by law or expressly stated by Core Renew.

We recommend using a trackable shipping service for returns. Core Renew is not responsible for return packages lost before they are received at our return facility.

Refund Processing

After your return is delivered to our return facility, it will be inspected.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days after the return has been received and approved for the refund to be processed.

After we issue the refund, your financial institution may require additional time to post the credit to your account.

If a return is rejected, we will contact you using the email address associated with your order.

Exchanges

We replace products that arrive defective or damaged when appropriate. Contact Customer Support before returning an item for an exchange.

Klarna Purchases

For eligible purchases made using Klarna, customers may return qualifying items for a full refund within 14 days of delivery.

Due to sanitary considerations, qualifying Klarna returns must be unopened and unused. Core Renew will provide return postage for qualifying Klarna returns after the customer contacts Customer Support for authorization.

No restocking fee will be charged on qualifying Klarna returns.

Approved Klarna refunds will be issued to the customer's Klarna account within 14 business days after receipt of the qualifying return. Store credit and exchanges are not available for Klarna purchases.